Most frequent questions

Send a booking request with the dates, the bike and any accessories, and your measurements. We confirm availability and price, and a down payment settles it. Basically like most sites for booking a car or a hotel.

Of course. This service is free for many locations. Sometimes we charge a small amount for delivery and collection, which we see as a contribution to fuel costs. To Calpe it is 7.50 euros per trip, so for delivery and again for collection.

We do not have a physical store, anywhere. We work from our own address in Alfaz del Pi, where we have both office and workspace. Most of our customers have no car to pick up a bike, so we deliver in our specially equipped vehicle, without causing damage.

Yes. Choose from SPD-SL road pedals, Look Keo road pedals, SPD-MTB mountain bike pedals or flat pedals. The cost is 5 euros per rental. Pedals need to be reserved upfront.

You can take your own or rent one from us. It is a CE certified cycling helmet. Reserve it upfront.

All bikes have a saddle bag with a spare inner tube, 2 tire levers, a multi-tool, chain oil and a patch kit. You also get a mini pump, 2 bottle cages, a Garmin or Wahoo mount and a rear light.

Everyone has free access to our Strava account Allure Bike Rental. Search for our routes, not for activities, and download them.

Yes, a partial insurance for the rental period. At the moment (2022 rate) it is 30 euros per week. It covers unintentional damage up to a maximum of 500 euros. Damage above that amount is for the customer. Theft is never covered.

We always recommend good travel insurance and a cancellation policy.

We always ask for a 50 percent down payment when you reserve, whether online or through the office. The bike is guaranteed once the down payment has been received and confirmed.

Not all airlines allow CO2 cartridges on the flight. If you want, we can provide one. You only pay if you use it.

We update our fleet after each season, by maintaining the bikes very well and by buying new ones. We sold our oldest bikes to customers and anyone interested, and sold all bikes with mechanical shifting. Now you can enjoy the latest bikes with Di2 and 12 speed, like the Jan Janssen Sonic.

Yes. We have the Spanish brand BH, in several sizes. Our customers are really satisfied with the bike.